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Administrator - NetApp FAS, EMC Isilion

Date Posted: Oct 12, 2026
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Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 05, 2026
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Job Description

Job Summary

The Support Administrator for EMC Isilion plays a crucial role in delivering high-quality support and operations for our storage solutions. This position is responsible for independently resolving technical issues, providing on-call support, and conducting root cause analysis. The role significantly contributes to enhancing customer satisfaction through efficient ticket resolution and proactive support initiatives.

Key Responsibilities

1. Provide Technical Support For Emc Isilion, Addressing On-Call Escalations And Conducting Thorough Root Cause Analysis To Resolve Issues Effectively.
2. Adhere To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies In All Support Activities.
3. Engage In Value-Added Activities Such As Updating And Managing The Knowledge Base, Training New Staff, And Coaching Analysts To Improve Team Performance.
4. Independently Resolve Support Tickets Within The Agreed Sla, Ensuring Timely And Efficient Handling Of Ticket Volume.
5. Foster A Positive Customer Experience By Achieving High First Call Resolution Rates And Minimizing Rejected Resolutions And Reopened Cases.

Skill Requirements

1. Proficiency In Emc Isilion Storage Solutions With Solid Understanding Of Support And Operational Processes.
2. Familiarity With Netapp File Storage And Ibm Spectrum Scale Is Beneficial.
3. Strong Analytical And Problem-Solving Skills To Conduct Root Cause Analysis And Implement Effective Solutions.
4. Excellent Communication Skills For Effective Customer Interaction And Team Collaboration.

Other Requirements

1. Relevant Certifications In Emc Isilion Or Similar Technologies Are Optional But Valuable

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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