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Administrator - Microsoft PowerBI,Windows Powershell, Python

Date Posted: Oct 20, 2026
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Job Detail

  • location_on
    Location Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Support Operations Administrator plays a crucial role in ensuring high-quality support and operations within the organization. This position is responsible for independently resolving tickets, providing on-call support, and conducting root cause analysis to enhance customer satisfaction and operational efficiency.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Power Bi Reporting And Powershell Scripting To Ensure Compliance.
2. Provide On-Call Technical Support For Escalated Issues By Utilizing Powershell For Automation And Troubleshooting, And Perform Root Cause Analysis To Identify Solutions.
3. Enhance Operational Efficiency By Contributing To Value-Added Activities Such As Updating The Knowledge Base And Delivering Training Sessions To New Team Members.
4. Independently Resolve Support Tickets Within Agreed Service Level Agreements (Sla) By Efficiently Leveraging Power Bi For Data Visualization And Powershell For Task Automation.
5. Ensure A Positive Customer Experience By Achieving First Call Resolution (Fcr) And Minimizing Case Reopens Through Effective Communication And Problem-Solving Skills.

Skill Requirements

1. Proficient In Power Bi For Data Analysis And Reporting.
2. Strong Knowledge Of Powershell For Task Automation And System Management.
3. Familiarity With Python For Scripting And Data Manipulation.
4. Solid Understanding Of Customer Support Processes And Ticketing Systems.

Other Requirements

1. Optional But Valuable Certifications: Microsoft Certified: Data Analyst Associate, Microsoft Certified: Power Platform Fundamentals

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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