ADMINISTRATOR L3(CONTRACT)

Job Description

location :- Pune

Rate :- 100K/M

Job Description â Windows Imaging Engineer

Position

Windows Imaging & Endpoint Deployment Engineer

Experience

5-8 Years

Job Summary

We are seeking an experienced Windows Imaging Engineer responsible for enterprise desktop lifecycle management, OS deployment, image management, endpoint provisioning, and automation. The candidate will support multiple endpoint management technologies including SCCM, PDQ SmartDeploy, Microsoft Intune, and Windows Autopilot.

Key Responsibilities

Operating System Deployment

Design, maintain and troubleshoot Windows 10/11 imaging solutions.

Build and manage gold images for enterprise endpoints.

Create, modify and maintain SCCM Task Sequences.

Manage driver packages and hardware model onboarding.

Support OS refresh and migration projects.

Endpoint Management

Manage device deployment using:

o SCCM (MECM)

o PDQ SmartDeploy

o PDQ Connect

o Microsoft Intune

o Windows Autopilot

Configure endpoint policies and deployment standards.

Image Lifecycle Management

Create and update enterprise images.

Validate image quality prior to production rollout.

Support quarterly image refresh cycles.

Manage image testing and deployment governance.

Application Integration

Integrate applications into deployment task sequences.

Package applications using PowerShell, MSI and EXE installers.

Coordinate with Application Packaging teams.

Infrastructure Support

Manage Distribution Points.

Support Boundary Groups and Content Distribution.

Troubleshoot PXE boot issues.

Support CMG and cloud-based endpoint deployments.

Work with certificate-based deployment infrastructure.

Automation & Scripting

PowerShell scripting.

Deployment automation.

Image customization automation.

Driver automation and BIOS update processes.

Troubleshooting

Task Sequence failures.

Driver injection issues.

OS deployment failures.

PXE and boot media issues.

Windows 11 upgrade and migration problems.

Endpoint provisioning issues.

Required Skills

Mandatory

SCCM / MECM OSD

Windows 10 & Windows 11 Imaging

Task Sequence Design

Distribution Points Management

Driver Management

PowerShell Scripting

Windows Autopilot

Microsoft Intune

Endpoint Troubleshooting

Preferred

PDQ SmartDeploy

PDQ Connect

Patch My PC

WSUS

CMG

Azure AD / Entra ID

MDT (knowledge only)

Ivanti / LANDesk exposure

Soft Skills

KT and Documentation creation

Process Improvement

Incident and Problem Management

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Areas of responsibility

Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.

Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures. "

Resolution of service Requests-Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.

SLA Monitoring-Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.

Change request execution-"Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.

Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes."

Incident Analysis-"Analyse nature of incidents to support root cause analysis and related service improvement plans.

Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted."

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