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Administrator - JAMF

Date Posted: Oct 13, 2026
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Job Detail

  • location_on
    Location Nagpur, Maharashtra, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Mac Packaging Administrator plays a critical role in the Support & Operations team by independently resolving technical issues related to Mac packaging and JAMF. This position focuses on delivering high-quality support, conducting root cause analyses, and ensuring customer satisfaction through effective solutions and knowledge management.

Key Responsibilities

1. Provide Technical Support For On-Call Escalations By Utilizing Mac Packaging And Jamf To Analyze And Resolve Issues, Ensuring Compliance With Quality Standards And Company Policies.
2. Conduct Root Cause Analysis For Escalated Issues, Implementing Corrective Actions That Enhance System Stability And User Experience.
3. Develop And Maintain A Knowledge Base By Documenting Solutions And Updates Related To Mac Packaging And Jamf, Fostering A Culture Of Continuous Improvement And Learning.
4. Independently Resolve Support Tickets Within The Agreed Sla, Prioritizing Tasks Effectively To Manage Ticket Volume And Ensure Timely Responses.
5. Enhance Customer Satisfaction By Striving For First Call Resolution, Minimizing Rejected Resolutions And Reopened Cases Through Thorough Troubleshooting And Effective Communication.

Skill Requirements

1. Proficiency In Mac Packaging And Jamf With Solid Understanding Of Deployment Processes.
2. Strong Problem-Solving Skills And Ability To Conduct Root Cause Analysis Effectively.
3. Familiarity With Ticketing Systems And Sla Management.
4. Excellent Communication Skills To Ensure Clear And Concise Interactions With Customers.

Other Requirements

1. Jamf Certified Professional (Optional But Valuable).
2. Itil Foundation Certification (Optional But Valuable)

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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