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Administrator - IAM Operations

Date Posted: Oct 12, 2026
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Job Detail

  • location_on
    Location Madurai, Tamil Nadu, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The IAM Operations Administrator plays a critical role in ensuring the seamless operation of identity and access management systems. This position focuses on independently resolving technical support tickets, providing on-call support, and conducting root cause analyses to enhance customer satisfaction. The administrator will contribute to knowledge management and training initiatives, ensuring adherence to quality standards and regulatory requirements.

Key Responsibilities

1. Independently Resolve Support Tickets Related To Cyberark Pam (Vault, Pvwa, Cpm & Psm) And Identity Management, Ensuring Timely Closure Within Agreed Slas.
2. Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis To Identify And Mitigate Recurring Problems In Iam Operations.
3. Update And Manage The Knowledge Base By Documenting Solutions And Best Practices, Facilitating Improved Support Processes.
4. Conduct Training Sessions For New Analysts And Provide Coaching, Enhancing Team Capabilities And Service Delivery.
5. Ensure A Positive Customer Experience By Achieving High First Call Resolution Rates And Minimizing Case Reopenings, Contributing To Overall Customer Satisfaction Metrics.

Skill Requirements

1. Proficient In Identity Access Management, Specifically With Cyberark Pam (Vault, Pvwa, Cpm & Psm).
2. Solid Understanding Of Iam Operations And Support Processes.
3. Familiarity With Regulatory Requirements And Quality Standards In It Operations.
4. Strong Analytical And Problem-Solving Skills For Root Cause Analysis.
5. Effective Communication Skills For Training And Customer Interaction.

Other Requirements

1. Optional Certifications: Cyberark Certified Delivery Engineer (Ccde), Certified Information Systems Security Professional (Cissp)

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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