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Administrator - Fortinet, Palo Alto Firewall

Date Posted: Oct 19, 2026
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Job Detail

  • location_on
    Location Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Fortinet Support Administrator plays a crucial role in ensuring the stability and security of our perimeter operations. This position is responsible for independently resolving technical issues, providing on-call support, and conducting root cause analyses to enhance customer satisfaction and operational efficiency.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements While Managing Fortinet Perimeter Security Operations To Ensure Compliance With Company Policies.
2. Provide On-Call Support For Escalated Issues And Perform Root Cause Analysis Using Fortinet Tools To Identify And Mitigate Recurring Problems.
3. Contribute To Knowledge Base Updates And Management By Documenting Solutions And Best Practices Related To Fortinet Security Operations, Facilitating Training Sessions For New Team Members.
4. Independently Resolve Technical Support Tickets Related To Fortinet Systems, Ensuring Adherence To Agreed Service Level Agreements (Slas) For Ticket Volume And Resolution Time.
5. Enhance Customer Experience And Satisfaction By Achieving High Rates Of First Call Resolution And Minimizing The Number Of Rejected Resolutions And Reopened Cases.

Skill Requirements

1. In-Depth Knowledge Of Fortinet Security Solutions And Perimeter Security Operations.
2. Solid Troubleshooting Skills With The Ability To Analyze And Resolve Complex Technical Issues.
3. Familiarity With Itil Frameworks And Service Management Principles.
4. Strong Communication Skills To Effectively Interact With Customers And Team Members.

Other Requirements

1. Optional: Fortinet Network Security Expert (Nse) Certification.
2. Optional: Itil Foundation Certification

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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