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Administrator - Azure & Cloud Security, Palo Alto Firewall

Date Posted: Oct 09, 2026
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Job Detail

  • location_on
    Location Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 05, 2026
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Job Description

Job Summary

The Support Operations Administrator plays a critical role in ensuring the stability and security of cloud environments by independently resolving technical issues, providing on-call support, and conducting root cause analyses. This position is vital for maintaining high customer satisfaction through effective problem resolution and proactive support measures.

Key Responsibilities

1. Provide Technical Support For Azure Security And Palo Alto Solutions By Diagnosing Issues, Implementing Fixes, And Ensuring Compliance With Quality Standards And Regulatory Requirements.
2. Conduct Root Cause Analysis For Escalated Support Tickets, Utilizing Azure Active Directory And Cloud Security Tools To Identify Underlying Problems And Develop Effective Solutions.
3. Facilitate Knowledge Management Activities By Updating And Maintaining The Knowledge Base, Ensuring That Documentation Reflects Current Best Practices And Solutions.
4. Coach And Train New Analysts On Operational Procedures And Security Practices Related To Azure And Palo Alto, Enhancing Team Capabilities And Performance.
5. Resolve Support Tickets Within The Agreed Service Level Agreements (Slas), Ensuring Timely Responses And Effective Resolution To Enhance Customer Satisfaction And Minimize Ticket Reopens.

Skill Requirements

1. Proficient In Azure Security And Palo Alto Technologies.
2. Solid Understanding Of Cloud Security Principles And Azure Active Directory Management.
3. Familiarity With Ticketing Systems And Incident Management Processes.
4. Strong Analytical And Problem-Solving Skills, With A Focus On Root Cause Analysis.

Other Requirements

1. Optional But Valuable Certifications: Microsoft Certified: Azure Security Engineer Associate, Palo Alto Networks Certified Network Security Engineer (Pcnse)

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,506 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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