Language requirement – English
• Strong analytical skills
• 10+ years of team handling experience
• Spearhead periodical reviews and calls with stakeholders
• Effective management of SLAs & KPIs
• Good exposure in to escalation management
• Having prior experience in to performance management
• Excellent command of English both in written and spoken with
customer service orientation
• Strong understanding of processes and process improvement
• Exposure in managing customer floor walks
• Analytical, decision making, problem solving, and people
management skills
• Results-oriented leader
• Good exposure in multiple ERP
• Certifications like Six Sigma Green belt
• Exposure in handling BCP situations will be preferable
• KT / Transition experience will be an added advantage
Source: Tata Consultancy Services careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More
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